heh.At yesterday's Ops Team I heard that a user attempted to use another workstation but was not successful. Suddenly I realized just how dependant most of my users are on their home workstations profile. Sure, she could log in, but getting to her Email or files was beyond her without additional training.
A one page FAQ seems to be all it will take, but the larger lesson here is despite all the years I've been doing this I still make assumptions about my users that are just plain wrong. I tell all my guys all the time, "The people we support were hired because they are experts in delivering social services, not I.T., that's what you are for..."
Sound like I should be taking my own advice.
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